Shipping policy

SHIPPING POLICY

Thank you for shopping with Squishmates LLC!

Processing Time
Orders are typically processed within 1–3 business days. Processing times may be longer during holidays, sales, product launches, or periods of high order volume.

Shipping Rates & Delivery
Shipping rates and available shipping options are displayed at checkout. Estimated delivery times begin after your order has been processed and shipped.

Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout.

Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please review your shipping information carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, Stolen, or Delayed Packages
Squishmates LLC is not responsible for carrier delays or packages that are lost or stolen after the carrier confirms delivery. If you experience a shipping issue, please contact us and we will assist you when possible.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery with your order number and photos of the item and packaging so we can review the issue.

Final Sale
All sales are final. We do not accept returns, refunds, or exchanges except when required by applicable law. Please see our Return & Refund Policy for additional information.

Contact Us
Questions regarding your shipment can be sent to squishmatesllc@gmail.com.

Squishmates LLC